Terms and Conditions
These terms govern the use of Twiggy, offered by DIGITAL AX LTDA, company number 62.063.712/0001-07, registered at R. Arcelina Souza Brand, 788 — Vila Antonio David, Anitápolis / SC, 88.475-000, Brasil. By creating an account or subscribing, you agree to what is written here.
What Twiggy is
An app for looking after fruit plants. You photograph your plant, an automated analysis identifies the species and possible problems, and the app builds a care plan with tasks spread over the days.
What Twiggy is not
It is not an agronomic report and does not replace a professional. The analyses are produced by artificial intelligence from a photo and can be wrong — about the species, the diagnosis or the recommendation. The guidance is a care suggestion, and the decision about what to apply to your plant is yours.
We promise no outcome. No part of the app guarantees your plant will survive, flower or bear fruit — that depends on climate, soil, handling and factors beyond our reach.
Your account
- Access is through the email you used to buy. Keep that email safe: whoever can read it can reach your account.
- The account is personal. Do not share or resell it.
- You must be 18 or older to subscribe.
Subscription and billing
- Your subscription renews on its own, at the same interval as your purchase, until you cancel. Prices and what each plan includes are in Plans.
- If you subscribed on the site, the sale is processed by Paddle.com, acting as reseller and Merchant of Record: the charge shows on your statement under their name, and they issue the receipt.
- If you bought through Hotmart, Hotmart is the one that charges you, shows on your statement and issues the receipt.
- Cancelling is something you do yourself, inside the app, under Support. Access continues to the end of the period already paid and there is no new charge.
- Changing plan applies to people who subscribed on the site: moving up takes effect immediately and charges only the prorated difference for the days remaining; moving down takes effect at the next charge, and until then the current plan continues. People who bought through Hotmart are on the Premium plan, which does not change — what can be adjusted there is how often they are billed.
- Refunds: 30 days. See the Refund Policy.
Limits of each plan
Each plan has a cap on check-ups per week and on plants added. If you move to a plan whose cap is lower than the number of plants you have, the plants beyond the cap — the most recent ones — are locked. They are not deleted: they stay saved, with all their history, and open again if you upgrade.
Your content
The photos you upload remain yours. You allow us to store and process them solely to run the app — analysis, diagnosis, care plan and history. We do not use your photos in advertising and we do not publish them.
Misuse
We may suspend an account that tries to bypass plan limits, automate access, resell the service, or use the app for anything illegal. When that happens, we tell you by email and refund the paid, unused period on a pro rata basis.
Availability
We do our best to keep the app running, but we do not promise uninterrupted service. Maintenance, third-party failures and network problems happen.
Limitation of liability
To the extent permitted by law, our liability is limited to the amount you paid for the subscription in the 12 months before the event. Nothing here removes rights the law grants to consumers.
Changes to these terms
If we change anything meaningful, we tell you by email before it takes effect. Continuing to use the app after that means accepting the new version.
Governing law
These terms are governed by Brazilian law, with the courts of Anitápolis / SC as the agreed venue, without preventing a consumer from suing in the courts of their own domicile.
Contact
Last updated: September 2026.