Refund Policy

Twiggy subscriptions come with a 30-day guarantee. Ask for a refund within 30 days of the charge and we return the full amount — no explanation needed.

How to ask

Write to digitalaxsuporte@gmail.com from the email you bought with. There is no form and no obligation to give a reason.

Who returns the money

If you subscribed here on the site, the charge is processed by Paddle.com, acting as reseller and Merchant of Record for that sale. Paddle issues the refund to the same payment method used, usually within 14 days of approval.

If you bought through Hotmart, Hotmart is the one that charges you, issues the receipt and returns the money — also to the same payment method. You can request it there, or write to us and we'll pass it on.

Either way, how long it takes to show on your statement depends on your bank or card issuer.

What happens next

• The subscription ends and access to paid features stops.
• Your plants, photos and history stay saved. Subscribe again with the same email and you find everything as you left it.

Cancelling is not the same as a refund

When you cancel, you keep using Twiggy until the end of the period you already paid for, and there is no new charge — but the amount already paid does not come back. You can cancel yourself, inside the app, under Support.

Last updated: September 2026.